Skip to main content
Version: 26.2

Troubleshooting

This page provides system under test (SUT) connection troubleshooting suggestions.

VNC & RDP Type Connections​

If your attempt to connect to a SUT using either the VNC or RDP connection types fails, try the following things:

  • Check that you are able to connect to the SUT without using Eggplant Functional. For example, if you are trying to make an RDP connection, verify that you can connect to the SUT using the MS RDP client running on the same machine with the Eggplant Functional.
  • Use the IP address for the Server Name parameter instead of hostname for the SUT.
  • Add the domain name in front of the username if the machine is in a domain.

Single System Type Connections​

The Single System connection type is only avalaible on Windows. You can make single-system connections on Mac or linux, but those methods use the operating-system. Eggplant does not provide a connection type for single system connections on Mac or linux.

Gateway Error: The connection transport layer failed. Security negotiation is set to false [default: true]. Please revise the settings' value​

If you see the above error when you attempt to make a connection using the Single System connection type, try the following things:

  1. Double-check the username, domain, and password (MYDOMAIN\Username). For example, Keysight\jsmith

  2. If the error still occurs, leave the Username and Password fields empty. This should connect to the child session and display the Windows login screen in the SUT Viewer window. Note that it may display with the username and password filled in if there have been previous logins.

Non-US English Keyboard Issues​

If you experience issues using RDP connetions witn non-US English keyboards, see [Using Non-US English Keyboards](/docs/Eggplant Test Connection Guide/RDP Connections/Support for Keyboard Languages/ecg-rdp-using-non-us-english-keyboards.md) or [Using RDP Connections with Non-US Keyboards on Linux](/docs/Eggplant Test Connection Guide/RDP Connections/Support for Keyboard Languages/ecg-faq-rdp-non-us-keyboards-on-linux.md).

Last updated on