Functionality Support by Connection Type

The following table lists the features that are supported and not supported for each connection type in Eggplant Gateway.

Feature	RDP	Sauce Labs Device	Single System	Android	iOS	Sauce Labs Browser	Citrix ICA	Citrix HTML5	VNC	Appium Android	Appium iOS	Appium iOS Sim	Sauce Labs Emulator
Basic Connection	✅	✅	✅	✅	✅	✅	✅	✅	✅	✅	✅	✅	✅
Mouse Click	✅	✅	✅	✅	✅	✅	✅	✅	✅	✅	✅	✅	✅
Mouse Hover	✅	➖	✅	➖	➖	❌	✅	✅	✅	➖	➖	➖	➖
Mouse Scroll	✅	❌	✅	✅	❌	❌	❌	✅	✅	❌	❌	❌	❌
Keyboard Input (US)	✅	✅	✅	✅	✅	✅	✅	✅	✅	✅	✅	✅	✅
Keyboard Input (Non-US)	✅	❌	✅	✅	✅	❌	✅	✅	✅	✅	✅	✅	❌
Windows Key	✅	➖	✅	➖	➖	➖	✅	✅	✅	➖	➖	➖	➖
Windows Key Combinations	✅	➖	✅	➖	➖	➖	❌	⚠️	✅	➖	➖	➖	➖
Clipboard	✅	❌	✅	❌	✅	❌	✅	✅	✅	✅	✅	✅	❌
File Transfer	❌	✅	❌	✅	✅	❌	❌	❌	❌	❌	✅	✅	✅
Audio Playback	✅	❌	✅	❌	❌	❌	❌	❌	❌	❌	❌	❌	❌
Multi-Touch / Pinch	➖	❌	➖	✅	✅	➖	➖	➖	➖	❌	✅	✅	❌
Device Orientation	➖	❌	➖	✅	✅	➖	➖	➖	➖	❌	✅	✅	❌
App Launch / Kill	➖	✅	➖	✅	✅	➖	➖	➖	➖	❌	✅	✅	✅
Location Enforcement	➖	✅	➖	✅	✅	➖	➖	➖	➖	❌	✅	✅	✅
Device Info	➖	✅	➖	✅	✅	➖	➖	➖	➖	❌	✅	✅	✅
Smartcard Authentication	✅	➖	✅	➖	➖	➖	❌	❌	❌	➖	➖	➖	➖
Multiple Monitors	✅	➖	✅	➖	➖	➖	❌	❌	❌	➖	➖	➖	➖

Legend:

• ✅ — Supported
• ❌ — Not supported by the gateway
• ⚠️ — Partially supported by the gateway
• ➖ — Not applicable (not supported by the platform)

Partial Support Details

Windows Key Combinations — Citrix HTML5

Windows Key combinations (such as Win+D or Win+L) are partially supported via Citrix HTML5. Some combinations are intercepted by the local browser or operating system before they reach the Citrix session, preventing them from being forwarded to the remote desktop.